Netherlands (NL)

• Countries: Netherlands
• Delivery Time: 1-2 business days
• Free Shipping: €35.00 and up
• Standard Shipping: €0.00–€34.99, Shipping Price: €3.95 EUR

United States (USA)

• Countries: United States
• Delivery Time: 5-15 business days
• Free Shipping: $38.00 USD and up
• Standard Shipping: $0.00 USD–$37.99 USD, Shipping Price: $7.95 USD

Germany

• Countries: Germany
• Delivery Time: 2-4 business days
• Free Shipping: €35.00 and up
• Standard Shipping: €0.00–€34.99, Shipping Price: €3.95 EUR

Belgium

• Countries: Belgium
• Delivery Time: 2-3 business days
• Free Shipping: €35.00 and up
• Standard Shipping: €0.00–€34.99, Shipping Price: €3.95 EUR

UK

• Countries: United Kingdom
• Delivery Time: 5-10 business days
• Free Shipping: £30.00 GBP and up
• Standard Shipping: £0.00 GBP–£29.99 GBP, Shipping Price: £3.95 GBP

EU

• Countries: Austria, Bulgaria, France, Latvia, Poland, Slovakia, Estonia, Hungary, Lithuania, Luxembourg, Spain, Ireland, Portugal, Croatia, Czechia, Denmark, Greece, Italy, Malta, Slovenia
• Delivery Time: 3-7 business days
• Free Shipping: €35.00 and up
• Standard Shipping: €0.00–€34.99, Shipping Price: €3.95 EUR

International

• Countries: Brazil, Cyprus, Finland, Iceland, Indonesia, Israel, Japan, Mexico, Morocco, New Zealand, Romania, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates
• Delivery Time: 5-15 business days
• Free Shipping: €35.00 and up
• Standard Shipping: €0.00–€34.99, Shipping Price: €6.95 EUR

Australia

• Countries: Australia
• Delivery Time: 5-15 business days
• Free Shipping: $60.00 AUD and up
• Standard Shipping: $0.00 AUD–$59.99 AUD, Shipping Price: $14.95 AUD

Canada

• Countries: Canada
• Delivery Time: 5-15 business days
• Free Shipping: $50.00 CAD and up
• Standard Shipping: $0.00 CAD–$49.99 CAD, Shipping Price: $9.95 CAD

Norway

• Countries: Norway
• Delivery Time: 4-12 business days
• Free Shipping: kr 400.00 NOK and up
• Standard Shipping: kr 0.00 NOK–kr 399.00 NOK, Shipping Price: kr 45.00 NOK

Sweden

• Countries: Sweden
• Delivery Time: 3-5 business days
• Free Shipping: kr 400.00 SEK and up
• Standard Shipping: kr 0.00 SEK–kr 399.00 SEK, Shipping Price: kr 45.00 SEK

Switzerland

• Countries: Switzerland
• Delivery Time: 5-10 business days
• Free Shipping: CHF 35.00 and up
• Standard Shipping: CHF 0.00–CHF 34.99, Shipping Price: CHF 3.95

*Any orders shipping outside of the European Union will be subject to duties & taxes. We can not be held liable for any delays that occur due to customs or postal services. Payment of custom fees is the buyer's responsibility and is determined by the customs agency of the destination country. If you refuse to pay these and the parcel will be returned to us, you will get a refund minus the shipping costs and minus the fine we have to pay for the 'returned to sender' parcel.

Items* may be returned within 30 days of receipt. Refunds will be issued via the original payment method. Please make sure the items are returned in new, unused condition in original packaging.

*Please note that we do NOT accept returns on (clip on) earrings and hair accessoires. For any returns, postage will be at the buyer's expense. Send an e-mail to support@lori-lori.com with your order number and the items you'd like to return, you will then receive a return form and can return it to us.

LORI-LORI is happy to offer a 2-year warranty on all pieces, if the care-guide is followed correctly. To begin a warranty claim, email us with your order #, photos (without photos, we can't help you) and a clear description of the damage. The warranty claim must be initiated immediately after noticing something is wrong. 

If the replacement piece is out of stock, we will issue a store credit equivalent to the amount initially paid for the item.

*We do not warrant: broken wire or chain; chipped, cracked or broken pearls and beads; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which clasp's plating is fading - we do warrant rings and stainless steel items on which the plating has faded within 2 years. 

Follow the care guide to prevent any of the above.

All orders are directly sent from our warehouse in The Netherlands and are packed and dispatched within one (1) business day (Mon-Fri). All purchases made on weekends and public holidays will be processed within one (1) business day after the weekend/holidays. Once your order is shipped, you will receive a shipping confirmation to your registered email address.  

* International orders are currently delayed. Post services work really hard to deliver your packages asap.  

Packages returned to us due to multiple unsuccessful delivery attempts or due to an insufficient address or any reason beyond our control will be issued a store credit (less initial and return shipping fees). Returned parcels can be reshipped at customer request, however, a new shipping fee will incur. 

Orders are, most of the time, packed and ready for shipment within a timeframe of 30 minutes. We are therefore unable to cancel your order. 

Please contact us immediately to change your details. If your item has already been shipped, we can not change or re-route your product and you will not be eligible for a refund. It is the responsibility for the customer to ensure all details are correct.

We are delighted to offer you the opportunity to pre-order. Please read our pre-order policy carefully to understand the terms and conditions associated with pre-ordering.

Pre-Order policy:

   - Pre-orders are available for select jewelry items that are labeled as "pre-order" on our website.

   - Full payment is required at the time of placing a pre-order.

   - Upon successful payment, you will receive an order confirmation email with details of your pre-order.

   - The estimated shipping date for pre-ordered items will be specified on the product page.

   - Pre-orders can not be cancelled, however you can still follow our general return policy.

   - Pre-ordered items will be shipped on or around the estimated shipping date.

   - If your order contains multiple items and at least one of them is a pre-order, all items will be shipped together on the pre-order date.