We see it as our responsibility to protect your privacy and to handle your data with care. On this page we will let you know what data we collect when using our website. This privacy policy applies to all our services. You should be aware that LORI-LORI is not responsible for the privacy policies of other sources and sites. By visiting LORI-LORI's webshop you agree to our privacy policy. LORI-LORI respects the privacy of all users and ensures that all personal information you provide to us is treated carefully and confidentially. 

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Personal data we collect and purposes for which these data are collected

Customers and potential customers

We may process the following personal data of our (potential) customers if and when necessary for our order administration:

• Name and address details;
• Date of birth;
• E-mail address;
• Payment details;
• Order details including order history.

We process these data for the following purposes:

• If applicable: to register you as a new client;
• To inform and contact you about your order, our products, ordering methods, payments and applicable conditions;
• Delivery of ordered goods;
• Purchase any product or service from us; 
• Dispute resolution including debt collection;
• To comply with our legal obligations.
  
  

We may process the following personal data of our customers if and when necessary for our service administration:

• Name and address details if known;
• E-mail address;
• Order details;
• Payment details;
• Service and requests;
• Other personal data that may be processed in the context of handling the service request, such as order history.

We process these data for the following purposes:

• Responding to questions;
• Providing service;
• Logging data for insight and improvement;
• Creating replacement orders;
• Dispute resolution;
• To comply with our legal and obligations.

We may process the following personal data of our customers in our client marketing database:

• Name and address details;
• E-mail address;
• Transactional data such as order history;
• For direct marketing messages: e-mail address, IP-adres, open ratio and time of opening, click ratio including time stamp regarding visited URLs in the message.

We process these data for the following purposes:

• Provision of information about us and our products;
• Direct marketing about our products and/or services, including promotions, contests, prize draws and events connected therewith;
• Complete the transactions you request, perform our contractual obligations, and send you related information, including confirmations and receipts;
• To analyse whether our messages are opened and to establish which parts of our messages are the most interesting for our newsletter subscribers;
• Research and development;
• Dispute resolution;
• To comply with our legal and regulatory obligations.

 Newsletter subscribers

We have a newsletter to inform those interested in our products and/or services. Your email address will be added to the list of subscribers only with your explicit consent. The newsletter is aimed at driving engagement and may include information about new products, promotions and events. We can measure when and to what extent newsletters are opened and on which links in the newsletter you click. Each newsletter contains a link through which it is possible to unsubscribe from our newsletter.

When you sign up to our newsletter, we process the following personal data:

• Your e-mail address;
• IP-adres;
• Open ratio and time of opening;
• Click ratio including time stamp regarding visited URLs in our newsletters.

We process these data for the following purposes:

• To send you our newsletter;
• To analyse whether our newsletter is opened and to establish which parts of our newsletter are the most interesting for our newsletter subscribers;
• Dispute resolution;
• To comply with our legal and regulatory obligations.

Site users

We may process the following personal data of all our Site users, whether you make a purchase or not:

• Information on how you use and interact with our websites as well as on the amount of time that you spend on it;
• Basic information that relates to the request that is made from your browser when you visit the webs. These data may include information such as your last visit date and time, the duration of your visit, the timestamp of the browser request, your IP address, information about the website you have previously visited as well as demographic information.

We process these data for the following purposes:

• Analyzing and improving the use of the website, including optimizing the operation and your experience of the website
• Marketing purposes (advertising)
• Dispute resolution
• To comply with our legal and regulatory obligations

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If you have any questions regarding our privacy policy, please don't hesitate to contact us: support@lori-lori.com