Terms of Service

Algemene Voorwaarden LORI-LORI | Terms of Service LORI-LORI

Don't like all these legal terms? We got you. Below you will find the most important parts from our Terms of Service. By using the website you automatically agree to our Terms of Service.

 LORI-LORI is a registered business. Chamber of Commerce number: 81989245. VAT-number: NL003625821B36.

 Items (except for earrings & hair accessoires) can be returned, at your own cost, within 30 days of receipt. You need to inform us about the return beforehand, as we can't process unannounced returns.

 The items must be returned in their original condition and in the original packaging.

 Your return will be processed within 14 days of receipt and the amount will be refunded within 48 hours after being processed.

 Keep ALL items away from children. LORI-LORI cannot be held liable for injuries due to incorrect use of the items. Our beads aren't as tasty as they might seem.

 The buyer is obliged to immediately report complaints about the items, as soon as they arrived. The complaint contains a description as detailed as possible, so that we are able to respond adequately.

 We do not warrant: broken claw clip or rusted spring, broken chain or wire; chipped, cracked or broken pearl; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading. Follow our care guide to prevent any of the above. - if anything happens to your jewelry within 6 months of receipt, please don't hesitate to contact us. We are happy to see what we can do to make it up to you.


Article 1: Definitions
1. LORI-LORI, located in Geldrop (this is not a visiting address), Chamber of Commerce number 81989245, is referred to as the seller in these general terms and conditions. VAT ID: NL003625821B36
2. The counterparty of the seller is referred to as the buyer in these general terms and conditions.
3. The parties are collectively referred to as the seller and the buyer.
4. The agreement refers to the purchase agreement between the parties.

Article 2: Applicability of General Terms and Conditions
1. These conditions apply to all quotations, offers, agreements, and the provision of services or goods by or on behalf of the seller.
2. Deviation from these conditions is only possible if expressly and in writing agreed upon by the parties.

Article 3: Payment
1. The full purchase amount is always paid immediately in the webshop. In some cases, a deposit may be expected for reservations. In that case, the buyer receives proof of the reservation and the prepayment.
2. If the buyer does not pay on time, he is in default. If the buyer remains in default, the seller is entitled to suspend the obligations until the buyer has fulfilled his payment obligation.
3. If the buyer remains in default, the seller will proceed with collection. The costs associated with this collection are borne by the buyer. These collection costs are calculated in accordance with the Extrajudicial Collection Costs Decree.
4. In case of liquidation, bankruptcy, attachment, or suspension of payment of the buyer, the claims of the seller against the buyer are immediately due and payable.
5. If the buyer refuses to cooperate in the execution of the order by the seller, he is still obliged to pay the agreed price to the seller.

Article 4: Offers, Quotations, and Price
1. Offers are non-binding unless the offer specifies an acceptance period. If the offer is not accepted within that specified period, the offer lapses.
2. Delivery times in quotations are indicative and do not give the buyer the right to dissolution or compensation for exceeding them, unless expressly and in writing agreed upon by the parties.
3. Offers and quotations do not automatically apply to reorders. Parties must expressly and in writing agree to this.
4. The price stated on offers, quotations, and invoices consists of the purchase price including the applicable VAT - except for countries outside of the European Union - and any other government levies.

Article 5: Right of Withdrawal
1. The consumer has the right to terminate the agreement without giving reasons within 30 days of receiving the order (right of withdrawal). The period starts from the moment the consumer has received the entire order.
2. There is no right of withdrawal when the products are customized, personalized, made to order, perishable, or cannot be returned for hygienic reasons.
3. The consumer can use a withdrawal form from the seller. The seller is obliged to provide this to the consumer immediately upon request. When the consumer exercises the right of withdrawal, he must notify this to LORI-LORI unequivocally within the cooling-off period.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the buyer.
5. The consumer bears the direct costs of returning the product.
6. If a consumer exercises his right of withdrawal, all additional agreements are automatically dissolved.
7. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all delivered accessories and, if reasonably possible, in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur. See 'shipping & returns'.
8. Returns are processed within 14 working days and, if approved, the purchase amount is refunded. If the return does not meet all requirements, it will be returned to the buyer.

Article 6: Amendment of the Agreement
1. If, during the execution of the agreement, it appears that it is necessary to change or supplement the work to be performed for a proper execution of the assignment, the parties will adjust the agreement accordingly and in mutual consultation in a timely manner.
2. If the parties agree that the agreement will be changed or supplemented, this may affect the completion time of the execution. The seller will inform the buyer of this as soon as possible.
3. If the change or addition to the agreement has financial and/or qualitative consequences, the seller will inform the buyer about this in writing in advance.
4. If the parties have agreed on a fixed price, the seller will indicate to what extent the change or addition to the agreement results in an exceedance of this price.
5. Contrary to the provisions of the third paragraph of this article, the seller cannot charge additional costs if the change or addition is the result of circumstances that can be attributed to him.

Article 7: Delivery and Transfer of Risk
1. Once the purchased item has been received by the buyer, the risk passes from the seller to the buyer.
2. Keep jewelry away from children. LORI-LORI cannot be held liable for injuries due to the incorrect use of jewelry.

Article 8: Inspection, Complaints
1. The buyer is obliged to (have) examine(d) the delivered goods at the time of delivery, but in any case as soon as possible. The buyer must examine whether the quality and quantity of the goods correspond to what the parties have agreed, or whether they meet the requirements that apply in normal trade traffic.
2. Complaints regarding damages, shortages, or loss of delivered goods must be submitted to the seller in writing by the buyer within 10 working days after the day of delivery of the goods.
3. If the complaint is found to be valid within the specified period, the seller has the right to either repair, replace, or refrain from delivery and send the buyer a credit note for that part of the purchase price.
4. Minor and/or industry-standard deviations and differences in quality, quantity, size, or finish cannot be objected to by the buyer. LORI-LORI items are handmade and made from natural products. As a result, products may slightly differ from the product photo.
5. Complaints regarding a specific product have no impact on other products or parts belonging to the same agreement.

Article 9: Delivery
1. For all deliveries, all costs are borne by the buyer or free of cost above a certain amount spend in the online store.
2. The buyer is obliged to accept the goods at the moment the seller delivers or makes them available to him according to the agreement.
3. If the buyer refuses acceptance or is negligent in providing information or instructions necessary for the delivery, the seller is entitled to store the item at the expense and risk of the buyer.
4. If the seller needs information from the buyer for the execution of the agreement, the delivery time starts after the buyer has made this information available to the seller.
6. A delivery time specified by the seller is indicative. This is never a strict deadline.
7. The seller is entitled to deliver the goods in parts unless the parties have agreed otherwise in writing or partial delivery has no independent value. The seller is entitled to invoice these parts separately when delivering in parts.

Article 10: Force Majeure
1. If the seller cannot, not in time, or not properly fulfill his obligations under the agreement due to force majeure, he is not liable for damages suffered by the buyer.
2. In any case, force majeure is understood to mean any circumstance that the seller could not have taken into account at the time of entering into the agreement and as a result of which the normal performance of the agreement cannot reasonably be expected by the buyer, such as illness, war, sabotage, fire, labor strikes, changed government measures, transport difficulties, and other disruptions in the seller's business.
3. Furthermore, the parties understand force majeure to be the circumstance that supplier companies on which the seller depends for the execution of the agreement do not meet the contractual obligations towards the seller, unless this can be attributed to the seller.
4. If a situation as referred to above occurs as a result of which the seller cannot meet his obligations towards the buyer, those obligations will be suspended as long as the seller cannot meet his obligations. If the situation referred to in the previous sentence lasts for 30 calendar days, the parties have the right to terminate the agreement in writing in whole or in part.
5. If force majeure lasts longer than 3 months, the buyer has the right to terminate the agreement with immediate effect. Termination can only be done by registered letter.

Article 11: Retention of Title and Right of Retention
1. The items present at the seller and delivered items and parts remain the property of the seller until the buyer has paid the entire agreed price. Until then, the seller can invoke his retention of title and take back the items.
2. If the agreed advance payments are not or not timely paid, the seller has the right to suspend the work until the agreed part has been paid after all. This constitutes default on the part of the debtor. A delayed delivery cannot be attributed to the seller in that case.
3. The seller is not authorized to pledge or encumber the items falling under his retention of title in any other way.
4. If items have not yet been delivered but the agreed advance payment or price has not been paid in accordance with the agreement, the seller has the right of retention. The item will not be delivered until the buyer has fully and in accordance with the agreement paid.

Article 12: Duty to Complain
1. The buyer is obliged to report complaints about the work performed immediately to the seller. The complaint contains the most detailed possible description of the shortcoming so that the seller is able to respond adequately.
2. If a complaint is found to be valid, the seller is obliged to repair and, if necessary, replace the good.
3. A link to the European Online Dispute Resolution platform.

Article 13: Guarantees
1. If guarantees are included in the agreement, the following applies. LORI-LORI guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal regulations and/or government regulations existing on the date of the conclusion of the agreement.
2. Claims under the provisions of the first paragraph of this article cannot be made in case of (I) deliberate damage or negligence, (II) normal wear and tear, and/or (III) damage caused by not or not correctly observing the instructions for use or instructions for use.
3. We do not provide a guarantee for a broken chain, a broken or scratched pearl, general wear and tear through use, items that are bent, twisted or cracked. Follow our care guide to ensure that the items last as long as possible.

Article 14: Applicable Law and Jurisdiction
1. These general terms and conditions, and all resulting non-contractual obligations between LORI-LORI and the consumer to which these general terms and conditions apply, are exclusively governed by Dutch law.